Privacy Policy

Effective date: 26.02.2026

This Privacy Policy explains how the website saredemptorists.co.za, operated under the brand Jackpot City (“we/us/our”), collects, uses, stores, and protects the personal data of our users. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable South African data protection laws. By continuing to browse or use this site, you acknowledge and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We collect various types of personal data when you interact with our website and services. This information helps us provide you with a personalised and secure experience. The types of data we may collect include:

Personal identification information such as your full name, date of birth, and identity number
Contact details including email address, telephone number, and physical address
Account credentials such as username and password
Financial information including banking details, payment card information, and transaction history
Technical data such as IP address, browser type, device information, and operating system
Usage data including pages visited, time spent on the site, and interaction patterns
Marketing preferences and communication history

2. Purposes of Processing

We process your personal data for specific, legitimate purposes that enable us to operate our online casino services effectively and lawfully. Your information is used to:

Create and manage your user account
Process deposits, withdrawals, and other financial transactions
Verify your identity and comply with Know Your Customer (KYC) requirements
Provide customer support and respond to your enquiries
Ensure compliance with legal and regulatory obligations, including responsible gambling measures
Detect and prevent fraud, money laundering, and other illegal activities
Improve our website, services, and user experience
Send you promotional offers, bonuses, and marketing communications where you have consented
Conduct analytics and research to understand user behaviour and preferences

3. Disclosure and Sharing with Third Parties

We may share your personal data with selected third parties who assist us in operating our business and providing our services. We ensure that all third parties are bound by confidentiality obligations and process your data only for specified purposes. We may disclose your information to:

Payment processors and financial institutions to facilitate transactions
Identity verification and fraud prevention service providers
Cloud storage and hosting service providers
Marketing and analytics partners
Legal and regulatory authorities when required by law or to comply with legal processes
Professional advisers including lawyers, accountants, and auditors
Business partners and affiliates within our corporate group

We will never sell your personal data to third parties for their own marketing purposes without your explicit consent.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. We use the following types of cookies:

Essential cookies that are necessary for the website to function properly
Performance cookies that collect information about how visitors use our site
Functionality cookies that remember your preferences and personalise your experience
Targeting cookies that track your browsing habits to deliver relevant advertisements

You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our website.

5. Security Measures

We take the security of your personal data very seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

Encryption of sensitive data using industry-standard SSL/TLS protocols
Secure servers and firewalls to prevent unauthorised access
Regular security assessments and vulnerability testing
Access controls ensuring that only authorised personnel can access personal data
Staff training on data protection and security best practices
Regular backups to prevent data loss

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention period depends on the nature of the data and the purposes for which it is processed. Generally:

Account information is retained for the duration of your active account and for a period thereafter as required by law
Transaction records are kept for at least five years to comply with financial and anti-money laundering regulations
Marketing data is retained until you withdraw your consent or we no longer have a legitimate interest
Technical and usage data may be retained in anonymised form for analytical purposes

Once the retention period expires, we will securely delete or anonymise your personal data in accordance with our data retention policy.

7. User Rights Regarding Personal Data

Under South African data protection law, particularly the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal data. These rights include:

The right to access your personal data and request a copy of the information we hold about you
The right to rectification of inaccurate or incomplete personal data
The right to request deletion of your personal data in certain circumstances
The right to object to or restrict the processing of your personal data
The right to withdraw consent where processing is based on your consent
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details provided in section 10 below.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. When you click on a link to an external site, you will be subject to that site’s privacy policy and practices. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit to understand how they collect, use, and protect your personal data. The inclusion of any link does not imply our endorsement of the linked site or its practices.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the effective date at the top of this page and notify you through appropriate means, such as a notice on our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data. Your continued use of our website and services after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should discontinue use of our services and contact us to close your account.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us using the following details:

Email: [email protected]

Website: saredemptorists.co.za