Responsible Gaming

Effective date: 26.02.2026

At Jackpot City, we are committed to providing a safe and enjoyable gaming experience for all our players. This Responsible Gaming page on the website saredemptorists.co.za describes the principles and measures used by Jackpot City to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without causing harm to your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Jackpot City takes its responsibility towards players seriously. We are dedicated to creating a gaming environment that prioritises player safety and promotes responsible behaviour. We continuously review and enhance our policies, tools, and resources to ensure that our platform supports healthy gaming habits and protects vulnerable individuals from the potential risks associated with gambling.

2. Gambling as Entertainment

Gambling should be enjoyed as a leisure activity, not as a way to make money or solve financial problems. To help maintain a healthy approach to gaming, we encourage players to follow these practical tips:

Set a budget before you start playing and stick to it
Never gamble with money you cannot afford to lose
Take regular breaks during gaming sessions
Avoid chasing losses – accept that losing is part of the game
Do not gamble when upset, stressed, or under the influence of alcohol or drugs
Balance gaming with other hobbies and social activities
Keep track of the time and money you spend on gambling

3. Control and Self-Protection Tools

We provide a range of tools to help you maintain control over your gaming activities. These include deposit limits, which allow you to set daily, weekly, or monthly spending caps; session time limits to help you manage the duration of your play; loss limits to protect you from excessive losses; and take a break features that enable you to suspend your account temporarily. For those who need more substantial support, we offer self-exclusion options that allow you to block access to your account for a specified period or permanently. These tools are easy to access through your account settings or by contacting our customer support team.

4. Signs of Problematic Gambling

It is important to recognise when gambling may be becoming a problem. If you or someone you know exhibits any of the following warning signs, it may be time to seek help:

Spending more time and money on gambling than you can afford
Lying to family or friends about the extent of your gambling
Neglecting work, studies, or family responsibilities due to gambling
Gambling to escape problems or relieve feelings of anxiety or depression
Borrowing money or selling possessions to fund gambling
Repeatedly trying to cut down or stop gambling without success
Feeling restless or irritable when attempting to reduce gambling
Chasing losses and gambling with increasing amounts to recoup money

5. Protection of Minors

Jackpot City strictly prohibits gambling by individuals under the age of 18. We are committed to preventing underage access to our platform and take all necessary measures to verify the age of our players. Parents and guardians are encouraged to use parental control software and to monitor internet usage to ensure that minors do not access online gambling sites. Protecting young people from the risks of gambling is a shared responsibility, and we urge all adults to keep their account details secure and out of reach of children.

6. Support and Seeking Help

If you feel that your gambling is becoming problematic, it is important to seek help as soon as possible. There are numerous organisations in South Africa dedicated to supporting individuals affected by gambling-related harm. Professional counselling services, support groups, and helplines are available to provide confidential advice and assistance. Remember, seeking help is a sign of strength, not weakness, and support is available to guide you towards recovery and healthier habits.

7. Assistance and Contact

Our customer support team is available to assist you with accessing responsible gaming tools and setting limits on your account. Whether you need help configuring deposit limits, taking a break, or implementing self-exclusion, our team is here to support you every step of the way. Please do not hesitate to reach out if you have any questions or concerns about your gaming activity.

Email: [email protected]

Website: saredemptorists.co.za

At Jackpot City, we encourage all our players to gamble responsibly and to keep entertainment under control. Your wellbeing is our priority, and we are here to support you in maintaining a safe and enjoyable gaming experience.